Not only that, but you might have noticed that the Reducer is directly mutating the state object: With the createSlice API from Redux Toolkit, you define your Reducer's logic at the same time as you create the associated Action. Also, while the syntax doesn't look too messy in this example, it can quickly become a mess if you need to update a property located several levels deep in the state object. However, this results in creating brand-new objects every time the Reducer runs (which could pose performance penalties if done frequently enough). This works and is how Reducers have been written for years. The Reducer does this by using the spread operator to clone the existing state, spread its properties to a new object, and then inject a value for isOpen that will override the previous value. You might also notice that the Reducer is creating a brand-new state each time it is executed, instead of breaking immutability by directly changing the value of isOpen. Otherwise, if it doesn't recognize the Action identifier (or there isn't one), it'll just maintain the current application state and your UI will not update. In this case (ha! See what we did there?) the Reducer deals with two cases: if it sees an Action with the ACTION_SET_OPEN identifier, it changes the isOpen value to whatever boolean value was passed to the Action. This JavaScript object reflects the slice of application state that's modified by this Reducer.Ī Reducer is usually one long switch statement, with the various cases that correspond to your different Actions. Redux Toolkitįlex 2.0 ships with the immensely helpful Redux Toolkit package, enabling you to create the necessary reducers and Actions to power your Redux-based application state, but without the dreaded boilerplate that is typically associated with Redux.įirst you'll see a complete example of a reducer implementation using Redux Toolkit, then we'll break down each major segment so that you may understand how to wrangle Redux on your own. If you are building your first Flex plugin, you will need to add a new folder and some files to help manage your UI state with Redux.įor the sake of reading this page, the content of the necessary new files is located in the code samples on this page, so don't stress out if you can't set up your first plugin just yet. You can also get a useful overview of Redux in the Code Cartoon Intro to Redux. An integration with React that allows your React components to subscribe to changes in the store.Ĭheck out the Redux documentation to learn more about all the great features it offers and become a Redux master.An architecture that makes it easy to test and debug state changes, and, perhaps most importantly,.An interface for dispatching Actions that will update the store.A single source of truth about the state of your application (called the store).Flex uses Redux to manage a bunch of application state-for example, a new Task appearing in the UI or an agent changing from Available to Busy are both examples of the application state changing. Redux is a software package that helps developers manage application state. The second strategy involves directly modifying the way Flex builds Redux, and is ideal if you’re planning to host Flex on your own infrastructure. The first relies on the Plugin Builder to extend your contact center that’s hosted on. On this page, we’ll cover two strategies for modifying the Flex Redux reducer. In these cases, you can extend the Redux store of your Flex UI and pass the new subscription information to your custom components. There are some instances, however, in which adding information to a Task might compromise security, or even just add unnecessary data to the Task itself. In much of your development with the Flex UI, your component state can be informed by information that already lives in Flex - for example, you can get access to the current Task and render the Task data in your custom component. Releasing Flex plugins with the Plugins API Overview of Flex UI programmability optionsĭeveloper Guide to Troubleshooting the Flex UI Send Outbound Messages via SMS and WhatsApp Receive Inbound Messages from SMS and WhatsApp Using Pre-Engagement Form Data and Context Send Outbound Messages via SMS, WhatsApp and Other Channels Receive Inbound Messages from SMS, WhatsApp and Facebook Messenger Map Global Identifiers to Workspace Identifiers Secure Playback of Recordings from Custom Storage Getting Started with React Plugin Development
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